Thank you for taking the time to fill out this survey and provide us with your valuable feedback on how well we provided service to your new business project and your thoughts on what we can to do to improve in the future.

Please note your response to each statement below as it applies to your experience and use the area at the bottom of the survey to input your suggestions.

1. The company representatives responded to my requests in a timely manner.

2. The company representatives were courteous, knowledgeable, and helpful.

3. Project impacts or delays were clearly communicated.

4. The project timeline met my expectations.

5. Project start dates were clearly communicated.

6. The installer was courteous, knowledgeable, and helpful.

7. The installer clearly communicated any project impacts or delays.

8. Were you informed that you had to set up a billing account for your meter(s) at the appropriate time?

9. Were you informed that you had to obtain a houseline approval for your meter(s) at the appropriate time?

10. The on-line New Construction Status Tracker tool was helpful and informative.

11. Overall, I am satisfied with the service I received in the New Business Process

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